Shop online! Easy, secure and with an unbeatable guarantee, whether you're from Santiago, the region or abroad.

How to buy from Nicoletta Valentina?

You just need to create a user (Or do it as a guest, but you miss out on thousands of benefits), add your favorite clothes to the shopping cart and select "complete order".

Then, you just need to continue with the payment. (If you're buying from abroad, use the Pagofácil option; from Chile, choose your favorite from the three available) and wait for the new treasures to arrive in your closet.

Additionally, if you place your order before 3pm, it will be prepared and sent to our delivery drivers the same day for dispatch the following day.

Just like that!

Worldwide shipping! (and free?)

That's right! Just like it sounds, we reach not only all of Chile, but the whole world.

We also have many options to make your shipping completely free.

Currently, shipping within the Santiago Metropolitan Region (CL) is 100% free.

If you're from a region outside the capital, don't despair, as your order may be free of charge for purchases over $85,000.

For any international shipment, purchases over $350 USD are also free.

Arrival time

In Santiago, Metropolitan Region, delivery takes between 24 and 72 business hours depending on the district. Same-day delivery with Uber is available by contacting +56 9 9152 9102.

In some regions, delivery takes between 72 and 170 business hours depending on the city or town. For any questions, please use the chat feature on the website.

If you need shipping via Chilexpress with express service, just check the chat on the page with your order number.

For international shipments, the average delay time is 3 to 5 business days (the exact time will be calculated at checkout).

We are always available through our contact page, WhatsApp, or social media if you need an urgent order or have any questions.

NV Warranty, truly unmatched!

At Nicoletta Valentina, we pride ourselves on providing top-quality service. Therefore, if the product didn't meet your expectations or wasn't what you were looking for, you can request an exchange or refund by following these guidelines. requirements:

• After receiving the product, you have 10 days to request a refund to your bank account or credit card, depending on how you made the purchase.

• In addition, you have 30 days after receiving the order to request an exchange for a different size or another product. In other words, if you're not satisfied with the garment or if you don't like how it looks on you, you can exchange it! (This type of exchange is subject to stock availability in the warehouse)

• After generating the return or exchange request, You have 10 days to send the garment to our office by courier or drop it off in person. If you are from the Metropolitan Region. In case of a refund, these will be processed within 24 business hours.

What if I can't find the right size or a garment in stock to exchange it for?

No problem! If you don't want a refund and your size or a product you like is out of stock, we have another solution: exchange your item for a gift card of equal value! (Shipping costs will be added to this, so your dream purchase arrives directly at your door.)

We promise you a minimum of three solutions!

All change requests, suggestions, or problems can be submitted via email. soporte@nicolettavalentina.clWe take care of receiving all comments, analyzing them, and we promise to respond the same day—if it's within business hours—and give you a minimum of three solutions so that you can decide on the best option.

1. Exchange for a different size if available. (Subject to the above requirements)
2. Exchange one item for another if available. (Subject to the aforementioned requirements)
3. And lastly, if you purchased an item and due to a stock issue we do not have the item available, we always offer a gift card for 150% of the item's value (If the item costs $50,000, we offer a gift card for $75,000 as compensation for the inconvenience).